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Case study · Carpentry & Joinery

RGS Carpentry

A portfolio site that turned a word-of-mouth trade into a waitlist.

Surrey, UK2 MonthsCarpentry & Joinery
+367%
Qualified Enquiries6 → 28 per month
RGS Carpentry workshop and craftsmanship in Surrey, UK
The growth, measured

Numbers we can stand behind.

+367%
Qualified Enquiries
6 → 28 per month
+133%
Avg. Project Value
£1,200 → £2,800
+412%
Website Traffic
90 → 461 monthly visitors
7.2%
Website Conversion
New site, built from scratch
Where they started

The challenge.

RGS Carpentry was getting all their work through word-of-mouth and the odd Facebook post. No website, no online presence at all, and an inconsistent pipeline. Some months were packed, others were dead. The jobs they did get were often price-shoppers, not the bespoke kitchen and fitted furniture clients they wanted.

Bespoke joinery sells on proof. We put the best of the work where the right clients could find it.

The approach

What we did.

We built the online proof a bespoke maker needs. The job was to move RGS off the feast-and-famine of referrals by showing the quality up front and filtering for the clients who actually value it.

  1. 01

    Portfolio Website

    Built a conversion-focused site around their best project photos. Clear service pages, a quote request form, and a portfolio that sells the quality of the work before the first phone call.

  2. 02

    Local SEO

    Optimised the site for "carpenter near me", "bespoke joinery surrey", "fitted wardrobes". Built citation consistency across local directories and trade listing sites.

  3. 03

    Before/After Content

    Created a system for capturing before-and-after shots on every job. These fed the website portfolio and Instagram. Each completed job became marketing for the next one.

  4. 04

    Quote Process Redesign

    Replaced the "call for a quote" approach with a structured enquiry form that pre-qualifies leads. Filters out tyre-kickers and surfaces serious clients with real budgets.

I used to chase work. Now I'm turning it down. The website alone has paid for itself ten times over. I'm getting the exact kind of jobs I actually want to do.
OwnerRGS Carpentry
The outcome

Where it landed.

Enquiries up more than fourfold, average project value more than doubled, and a diary booked weeks ahead with the work they actually want.

+367% Qualified Enquiries
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