Privacy Policy

Who We Are

Novrex is a growth agency based in London, UK. When we refer to “we”, “us”, or “our” in this policy, we mean Novrex. Our website is novrex.co.

What Data We Collect

We collect information you provide directly to us:

• Contact form submissions: Name, email address, company name, and any message you include.
• Chat interactions: Name, company, email, and message content when using our chat feature.
• Booking data: Information provided when scheduling a call through our website.

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and pages visited. This data is collected through cookies and similar technologies (see Cookies section below).

How We Use Your Data

• To respond to your enquiries and provide the services you request.
• To send you information about our services if you have opted in.
• To improve our website and services.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Consent: When you submit a contact form, use our chat feature, or opt in to receive marketing communications.
• Legitimate interest: To improve our website, analyse usage patterns, and ensure security.
• Legal obligation: Where we are required by law to retain or disclose your data.

Cookies

We use essential cookies to ensure our website functions correctly. We may also use analytics cookies to understand how visitors interact with our site. Analytics cookies are only set with your consent.

You can manage your cookie preferences at any time using the cookie settings on our website.

Third-Party Services

We work with trusted third-party service providers to operate our website and deliver our services. These providers may process your data on our behalf in accordance with our instructions and this privacy policy. We ensure all third-party processors meet appropriate data protection standards.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Some of our third-party service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office, to protect your data in accordance with UK GDPR.

Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing of your data.
• Restrict how we process your data.
• Request data portability.
• Withdraw consent at any time.

To exercise any of these rights, contact us at contact@novrex.co. We will respond to your request within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Contact form data is retained for up to 24 months unless you request earlier deletion.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at contact@novrex.co.